Low frequency driver replacement for BX5a

3

Any idea where I can get a replacement low-frequency driver for my M-Audio BX5a monitor? One of my monitors has been making a fuzz noise on a few low frequencies.

M-Audio has been no help. Full Compass carries the high-frequency driver... I've seen the woofer online be in the past, but can't find one now.

Any advice would be appreciated. Thanks!

Brad

Posted 2011-01-02T04:57:45.583

Reputation: 2 568

Answers

2

I called the number above, then was told by recording I needed an AVID support code. I pressed "2" and actually talked with a customer support rep, and was told to email my request to "repairs@m-audio.com" BTW is tried several times to get this email address from the M-audio website but was unable to find it.

John L

Posted 2011-01-02T04:57:45.583

Reputation:

Good find! I sent them an e-mail. I'll let you know what I hear back. – Brad – 2011-09-23T18:56:49.903

Wow, not but an hour after I e-mailed them, they sent me back an order form. $22 for the replacement. Thanks for finding this e-mail address!! – Brad – 2011-09-23T20:10:12.420

1

I may have stumbled on a better way to contact M-Audio, that I will try next week. I can order parts from their repair department. For anyone interested, here is their info:

Call 626-633-9055, press 2 at any time to bypass the introduction message, and then press 2 for replacement parts.

Mon - Fri, 9am - 5pm, Pacific Time

Brad

Posted 2011-01-02T04:57:45.583

Reputation: 2 568