So my blockchain desktop wallet is showing 0 balance whoever if o go in to the app i can see my bitcoin wallet balance. When again i click on the wallet it goes back to 0 in the app for some reason. Then if i go in to transfer within the blockachain app, my balance is shown in ROI Bitcoin. I try to send From Roi to my BTC wallet and it also shows my total spendable balance but once i want to proceed after following the recomended fee by the app i get this typ of error message Transaction Failed, i then clock on the info and it comes up with Attempt to invoke virtual method intjava.lang.string.length() on null object reference. I have now run out of options and what is the most suspicious for me is that Blockchain support have been responding to my emails and have been asking me for different screenshots which sounded as they were actually investigating this however now they have just been ghosting me for weeks, If i submitt a new support ticket they respond but then again after realising its me again they ignore any of my emails.
Please can you someone came across this situation where Wallet balance was showing the amount within the App as ROI but werent able to use the coins and in the desktop app it is balance 0 ?
I litteraly do know who to go to since support are ignoring me.