Tag: customer-service

135 How to handle incompetent/aggressive customers incapable of describing a problem? 2018-02-20T14:08:41.833

87 Can I refuse a customer service because they make me uncomfortable? 2015-08-12T17:42:39.903

60 I emailed my customer asking multiple questions. Their reply addressed only one. What is the polite way to point this out? 2015-04-21T20:38:47.427

53 Informing customers about the death of an employee 2014-02-16T23:22:59.033

44 How to tell a client a reported "bug" is not actually a bug, but something they need to fix themselves? 2015-09-09T18:48:26.673

43 How to deal with a customer who "incorrects" my English? 2015-04-23T13:34:44.163

24 What to do when your manager doesn't accept your vendor's answer about a bug? 2015-06-26T18:58:09.873

17 Giving change in smaller denominations so customers can tip? 2016-11-11T08:07:12.083

17 Having to give money for kitchen stuff 2017-09-07T17:45:36.447

12 How can I prove the value of a good customer experience over short term profitability? 2012-05-04T19:22:22.103

12 How to respond to an angry client? 2015-01-09T07:59:42.567

9 How should I greet my professor if he/she is also my customer? 2012-06-29T05:24:30.540

9 How to cope by accepting being disciplined by your big boss that threatens to fire you over baseless misconduct 2017-09-29T07:56:03.977

8 How should I inform my client that backend changes after a product launch is not just a bug fix or enhancement? 2017-06-14T08:36:35.973

8 How to train customer service team to better describe issues 2017-06-14T09:30:39.243

7 Having to execute an important change for the client without telling him 2016-02-04T03:00:02.340

7 Dealing with a particularly irritating customer over a specific issue 2017-07-03T09:02:20.270

5 How can you deal with calls to a help desk that you don't support 2014-01-08T14:35:00.360

5 How to respond when a customer doesn't read your email? 2015-10-15T18:31:09.003

5 How to handle conversations where I don't have authority to make decisions? 2016-02-26T06:04:46.013

5 How to manage numerous interruptions? 2016-03-30T21:56:31.070

4 Is it a good idea to include warehouse general worker skills for an IT job? 2016-11-14T01:42:41.313

4 How to ask for more work, now that my original tasks have been assigned to someone else? 2017-07-26T17:11:19.017

4 How to deal with my (window hardware) supplier refusing to provide detailed product information 2017-09-19T12:59:05.593

4 Telling the customer "it has lower priority" 2018-01-30T13:04:06.343

3 "I" vs. "We" when communicating with customers/clients 2013-09-30T19:57:02.377

3 How to handle aggressive, negative, incorrect criticism in a positive way 2014-08-09T00:11:54.657

3 My customer comments in English. Should I reply him in our mother language? 2014-12-21T20:19:02.597

3 How to manage change and expectations with customers 2016-03-01T11:10:11.560

3 Getting fired for hanging up on customer who was acting belligerent 2017-12-13T10:29:50.537

2 How to get praise from customers? 2014-07-22T12:25:12.607

2 How to please both my bosses and my customers 2015-05-26T05:57:54.553

2 How do you respond to a customer when you can't answer their question? 2015-10-27T14:19:26.237

1 How to deal with customers who periodically change requirement? 2016-03-10T03:54:36.267

1 Europe - Usage of the T-V distinction (Vous / Usted / Sie) 2016-04-11T09:06:29.353

1 Forgot to take my portion of the tips 2016-11-07T08:28:41.407

1 Does order of fields matter on a resume or LinkedIn? 2016-11-14T04:06:07.763

1 Remaining motivated when being declined multiple times? 2016-11-23T11:07:23.197

1 Should I inform Business I Took my Business Elsewhere? 2017-03-31T08:01:21.280

0 Should I apologize in this situation? How? 2015-11-21T13:00:02.140

0 Handling poor quality responses for troubleshooting questions over email 2017-11-17T22:13:20.350

0 How to cope in Service Desk with blurry lines between 1st and 2nd line level? 2017-12-03T12:47:25.943

-3 Software Change 2015-06-04T02:00:37.497

-4 What should I do if client request my staff personal phone number? 2017-06-06T05:00:31.600