How to ask the reason of the call

3

When I get a call, sometimes I can't get what is the reason of the call. Even if he explained it at first place.

How can I ask about that?

"Can you say it again what is this call about?" Is this good expression in case like this?

ironsand

Posted 2016-05-16T10:50:10.830

Reputation: 935

2"Sorry, I don't quite understand what you mean. Could you please explain again what you are calling about?" – nnnnnn – 2016-05-16T12:16:58.737

@PaulPehrson gave a good answer. To hew very close to your original suggestion: "Can you say it again what is this call about?" isn't quite grammatical. In this case, the it is not necessary, and the is should be moved: "Can you say again what this call is about?" would be fine. – Adam – 2016-05-16T22:21:43.497

Answers

2

You can also say something like: "I'm sorry, I am having a hard time understanding you. Can you tell me again what this call is about?"

Be clear and direct. If it is a language issue, it is okay to explain that openly. Something like, "I'm still learning English, and I don't understand what you are calling about." Or if the language deficiency is on the part of the caller, "I'm sorry. I'm having a difficult time understanding you because of your accent. Can you please restate the purpose of the call?"

Paul Pehrson

Posted 2016-05-16T10:50:10.830

Reputation: 960

2+1, although I don't know if I would say "...because of your accent." If their accent is that bad, they probably know it, and " I'm having a difficult time understanding you. Can you please restate the purpose of the call?" gets the point across without calling out their English skills. – Adam – 2016-05-16T22:24:59.403

Good point. I think your idea is best, especially the first time you ask to restate. If you STILL need the person to restate, I think stating the reason you need them to restate is helpful. If it is because of the accent, then maybe the person needs to speak more clearly. If I'm having a hard time understanding because I don't understand the technical jargon you are using, then stating that is helpful. I sometimes tend to favor over communication so the person knows why you are having trouble. – Paul Pehrson – 2016-05-16T22:55:02.170